|
|
Advertise Contact SecurityWatch |
| Articles | Editorials | Reviews | News | InfoSec Directory | Releases | Submit PR |
|
VoIP Articles - New to VoIP? VoIP Articles will help you understand what's important in VoIP. 
|
ASC Wins Members' Choice Award for Best Recording / Quality Monitoring Solution in EMEA Two Years in a Row Publication date: Thursday, 03 March 2005 ContactCenterWorld.com Honors Best in the Industry Hoesbach/Germany, March 3, 2005 – ASC (www.asctelecom.com), a leading provider of performance improvement solutions for contact centers, financial institutions, and public safety and government organizations, today announced it has won a 2005 ContactCenterWorld.com Members' Choice Award for Best Recording / Quality Monitoring Solution in EMEA (Europe, Middle East and Africa) for EVOip, its VoIP recording solution. Entrants were voted on by users instead of judging panels, and the competition was open to any organization providing customers for evaluation. Awards were based on the quality of users' comments. Guenther Mueller, Chairman and CEO of ASC, said, "We are honored to receive this award from ContactCenterWorld.com because it is based on the opinion of our customers, more valuable to us than anyone else. It also validates our policy to re-invest 20 percent of our annual revenues into research and development." ASC has now won in two consecutive annual contests – last year, for its performance improvement solution MARATHON EVOLUTION, the world’s first Linux-based recording system, and INSPIRATIONpro, a quality monitoring product. Many organizations must record VoIP calls for quality assurance, to ensure full legal compliance, or to protect themselves from liability. EVOip records VoIP transmissions; categorizes them by selected parameters such as date, start/end time, call duration, channel or IP address; and then stores them, either on the organization's server, discrete media like DVD, or a Network Attached Storage device. The solution works with leading VoIP solutions, integrates with different network environments, and supports enterprise-wide applications. The truly browser-based graphic interface allows users to easily play back, archive or email recordings. Commenting on the awards, Raj Wadhwani, Founder and Editor-In-Chief of ContactCenterWorld.com added, "For the third year, the industry honors the best of the best. This year's competition was extremely high amongst the 83 entrants, and over 3,500 members voted. Unlike any other award program that has gone before, ours recognizes a company’s achievement in whatever regions of the world they operate in. For ASC telecom, this will be a great award ¾ the quality of the votes from their customers was exceptional, and this is why they won the award. It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote ¾ a challenge that many other vendors in the industry would not entertain!” ContactCenterWorld.com, with over 79,000 corporate members, 40 percent at a senior executive level, provides online services to the contact center industry around the world. Its web site attracts 7,500 unique visitors every day for its editorial content, advertising and networking. About ASC ASC, headquartered in Hoesbach, Germany, is a leading global provider of integrated communications recording and performance improvement solutions for contact centers, financial institutions, and public safety and government organizations. With more than 40 years experience in the communications industry, ASC has over 20,000 installations in more than 60 countries. Focused on quality, liability and risk management, ASC’s communications recording solutions preserve, evaluate and analyze all customer interactions by telephone (including VoIP), fax, e-mail, web chat / browsing and desktop computer activity in both traditional and Web-based environments. ASC’s quality monitoring solutions improve the performance of contact center agents and the entire customer experience. The browser-based products are easy to access, use and deploy, and increase productivity and customer loyalty while decreasing staff turnover and security risks. With subsidiary companies in the United States, UK, France, The Netherlands, Switzerland and Singapore, and selected distribution partners, ASC integrates with leading providers including Alcatel, Avaya, Avaya-Tenovis, Cisco, Mitel, NEC, NextiraOne, Nortel and Siemens, allowing customers to easily implement ASC solutions in almost every environment. Contact Katrin Henkel, PR & Communications ASC telecom AG ? Seibelstrasse 2 ? 63768 Hoesbach / Germany Phone: Fax: Visit us at www.asctelecom.com Raj Wadhwani, Founder & Editor-In-Chief ContactCenterWorld.com Phone: x 2224 Fax: |
Friday, September 9, 2005 Network Security
GFI MailArchiver for Exchange - Easily archive Exchange Server mail & comply with Sarbanes Oxley - Free evaluation available. Network Security Software - Sponsored by GFI Network Security. Check your website security with Acunetix Web Vulnerability Scanner. Audit your web applications for SQL injection, cross site scripting & more. Download trial! Wireless Security
Press Releases
|
| Copyright © 2000 - 2005 eBCVG IT Security | Affiliates :: RSS feeds :: Privacy |