Logicalis Launches Hands-Free Wireless Communications For Retail

UK, 29 June 2005 – Logicalis Network Solutions (LNS), an international provider of high-performance IT integration solutions, has launched a hands-free, wireless communications solution, developed in response to growing demands for increased employee productivity and improved customer service in the retail industry.

Logicalis will be combining wireless networking and retail expertise with the Vocera Communications System, running over an 802.11b wireless infrastructure and using a hands-free, voice-controlled Vocera badge, employees can instantly communicate with colleagues from anywhere in the store to check the availability of a product, call for additional cashiers, or access critical information. For retail organisations this means greater customer satisfaction and retention, improved store operations and efficiency, and the elimination of time-consuming and costly fixed-line telephones and pagers on the shop floor.

Mike Cummins, IP Communications Director for Logicalis, adds, “Faster response times and access to critical information is vital to increase store operations and employee efficiency. With online shopping becoming more and more popular, it is essential that on-the-ground retail organisations are able to compete with service speeds and customer requests.”

Working with Vocera Communications Inc., a US-based wireless communications company that specialises in network based hardware and software systems that provide instant voice communication for mission critical mobile personnel in retail environments, Logicalis is able to combine the two organisations’ technical excellence in developing solutions that address real business issues.

“Vocera’s voice communications solution has proven to increase staff productivity and improve services to the customer,” said Niraj Jain, Director of Business Development for Vocera Communications. “By teaming with Logicalis Network Solutions, UK-based organisations can take advantage of an efficient, cost effective voice communications system that will enable a higher level of customer service in retail.”

Additional features and benefits for the retail organisation includes full administrative control over call setup, configuration, user profiles, and telephony functions such as conference calling, call hold and transfer, voice mail, text messaging and outbound paging.

Logicalis Network Solutions

Logicalis Network Solutions consults, builds, supports and manages assured application infrastructures for business critical processes. Specialising in IP Communications, Storage and Security, LNS’ team of experienced network experts design, deploy, maintain or manage high-performance networks and complex IT infrastructures for a wide range of UK businesses – from SME to Enterprise and Public Sector bodies.

Committed to providing customers with compelling solutions, LNS evaluate the business issues and objectives through its pioneering specialist Practice Model prior to proposing the deployment of any IT investment.

Logicalis Network Solutions is a part of the Logicalis Group of companies that employs 750 people worldwide, with offices in the UK, Argentina, Brazil, Paraguay, Uruguay, Germany and the USA.

About Vocera Communications
Vocera Communications, Inc. provides wireless communication systems that enable instant voice communication among mobile workers to leading institutions and companies requiring enhanced customer service, productivity, and teamwork. The company is headquartered in Cupertino, Calif. For more information, please contact the company at , email to , or visit the web site at www.vocera.com