Wireless moves into the enterprise

Enterprises no longer see wireless as a novelty technology, but as a maturing IT tool that can be used to serve customers better and boost the productivity of an increasingly mobile workforce, according to top IT managers slated to speak next week at the Computerworld Mobile & Wireless World conference. Richard Dean, an analyst at IDC in Framingham, Mass., said companies recognize wireless technology as "a significant productivity-enhancement tool" that still has a way to go before reaching its full potential. "We're still in the third inning."

To avoid a strikeout, Gary Bullock, network solutions project manager at The Allstate Corp. in Northbrook, Ill., said companies first need to determine what kinds of wireless and mobile technologies meet their business requirements, a process that took Allstate two years.

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