Wireless field force management made easier

Telecom Advanced Solutions has launched Service+, an off-the-shelf wireless job dispatch and management solution that helps maximise the productivity of mobile field forces. Service+ allows field force workers to manage job or service requests on the move using a wireless Smartphone that connects to a central work force management system. By streamlining administrative processes including job despatching and reporting, traditional paper based processes and time sheets can be eliminated. Service+ enables more effective field force management and leaves more time for dealing with customers.

It’s ideal for businesses such as plumbers or alarm technicians who answer a high number of unplanned or short notice job requests, Telecom Advanced Solutions Service Delivery Manager Paul Johansen says.

“The combination of software, connectivity, hosting and support means we can deliver a total solution that is as practical and accessible as any other business utility. That means businesses without an IT manager can use mobile field force technology safe in the knowledge it is being managed by experts,” he says.

Read Full Story