IT managers in dark over network performance

According to a survey by Dynamic Markets, nearly 70% of IT managers only learn of performance degradation when users contact them and nearly a third only notice when the systems have crashed. UK managers, however, are eagle-eyed when compared with their counterparts in the US. Seventy-nine per cent of US managers have to be informed by their users that there are problems with system performance and more than half only notice problems when the systems have crashed.

These findings should cause concern to suppliers of performance monitoring software. Globally, 45% of organisations use such software, yet only 18% of IT managers say that they can rely on them.

The survey, sponsored by Veritas Software, also revealed that companies only pay lip service to the concept of charging different departments for IT services.

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