A Measure Of IT Success

If beauty is in the eye of the beholder, then IT success may well be in the eye of the CTO. Benefits arising from information technology continue to generate interest and debate among IT managers and CTOs. So how should an organization measure its IT success? For some companies, it might be as simple as just keeping the boss happy. This may not be the most effective approach, however. Dave Wreski, founder and CEO of Guardian Digital, says, “I don’t think it’s ever sufficient for IT to succeed only so far as to make the boss happy. Information technology should be an enabler, and if excessive resources are expended making sure the technology is operating the way it should or even through ongoing administration, then alternate solutions should be considered.”

Using IT metrics, organizations can monitor the accomplishments of their IT goals and objectives. Success is determined by quantifying the level of implementation of security controls and the effectiveness and efficiency of those controls and by analyzing the adequacy of security activities and identifying possible improvements.

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